Refund and Returns Policy (SEO-Optimized)

Effective Date: January 14, 2025
Contact Information:
Street: 15 S Henry St Pearl River, New York (NY), 10965
Phone: (206) 517-7874
Email: info@smartvip.click
Website: smartvip.click

1. Introduction

At SmartVIP, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund policy in accordance with the terms below. Please read our policy carefully to understand your rights and options.

2. Returns Process

You may return most items purchased from SmartVIP within 30 days of receiving your order. To initiate a return:

• Contact us at info@smartvip.click with your order number and reason for the return.
• Ensure that the item is unused, in its original packaging, and with all tags intact.
• For defective items, please provide us with clear images or videos to help us understand the issue.

3. Refunds

Once we receive the returned item and verify its condition, we will process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Personalized or custom-made products
• Opened or used items that cannot be resold (e.g., hygiene products).

5. Exchanges

We offer exchanges for defective or damaged products. If you need to exchange an item, please follow the same steps as the return process, but indicate that you would like an exchange instead of a refund.

6. Shipping Costs for Returns

Customers are responsible for the return shipping costs unless the item was defective or an error occurred with your order. We recommend using a trackable shipping service to ensure the returned item reaches us safely.

7. Processing Time for Returns and Refunds

Once your return is received, we will notify you via email. Refunds typically take 5-7 business days to process after we receive the returned item. Please allow additional time for your bank or payment provider to reflect the refund.

8. Changes to This Policy

SmartVIP reserves the right to modify this Refund and Return Policy at any time. Any changes will be reflected on our website, and the “Effective Date” will be updated accordingly.