Shipping Policy (SEO Optimized)

Effective Date: January 14, 2025
Contact Information:
Street: 15 S Henry St Pearl River, New York (NY), 10965
Phone: (206) 517-7874
Email: info@smartvip.click
Website: smartvip.click

1. Introduction to Shipping Policy

At SmartVIP, we believe in providing an exceptional shopping experience that includes fast, reliable, and secure shipping for all orders. Our shipping policy is designed to offer you the most convenient options and ensure that your order arrives on time and in excellent condition.

By placing an order on smartvip.click, you acknowledge and accept the terms and conditions outlined in this Shipping Policy.

2. Shipping Options

We offer a range of shipping options to suit your needs, including:

  • Standard Shipping (Domestic):

    • Delivery time: 5-7 business days
    • Cost: Free for orders over $100
    • For orders below $100, a standard shipping fee will apply.

  • Expedited Shipping (Domestic):

    • Delivery time: 2-3 business days
    • Cost: Variable, depending on order size and destination

  • International Shipping:

    • Delivery time: 7-14 business days
    • Cost: Calculated at checkout based on the shipping destination and order weight

Shipping fees will be displayed during checkout and may vary based on your location, shipping method, and the size of your order.

3. Order Processing Time

After receiving your order, SmartVIP will process it within 1-2 business days. Orders are generally shipped out within 24-48 hours, excluding weekends and holidays. If an order is placed on a holiday, it will be processed the next business day.

Once your order has shipped, you will receive a tracking number to monitor its progress. You can check the status of your shipment by visiting the carrier’s website.

4. Shipping Restrictions

SmartVIP currently ships to the United States and most international locations. However, some locations may be excluded due to shipping restrictions, customs issues, or logistical challenges. If we are unable to ship to your location, we will notify you immediately.

Please note that international customers may be subject to customs duties and taxes upon arrival in their country. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

5. Delivery Time and Delays

While we make every effort to deliver your order on time, we are not responsible for any delays caused by the courier, customs procedures, weather events, or other unforeseen circumstances. If your package is delayed, please contact us so we can assist in locating the package.

6. Shipping Damage

If your package is damaged during shipping, please contact us within 48 hours of receiving the item. We will work with you to resolve the issue, whether that involves issuing a refund, sending a replacement, or other solutions.

7. International Shipping and Customs

For international orders, please be aware that your country may impose import duties, taxes, or customs fees upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost. SmartVIP is not liable for any delays or charges related to customs clearance.

8. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website. In case of any issues with the tracking, please contact us, and our customer service team will assist you in tracking your order.

9. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete. SmartVIP is not responsible for delays or lost packages due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping costs to resend the package.

10. Conclusion

At SmartVIP, we are committed to providing timely and reliable shipping for all orders. If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer support team at info@smartvip.click.